2000*
Lemon
Dispute Index
Best to worst automakers
that participate in state-certified arbitration programs.
#
of Disputes Arbitrated in 1999
# of Cars Sold per
Arbitration Dispute
*Figures are for the 1999 calendar year.
Sources: Numbers of cases arbitrated - California Department
of Consumer Affairs Arbitration Certification Program. Numbers of new
vehicles sold - New Motor Vehicle Board, except Saturn sales provided
by Saturn. Figures were supplied to these agencies by the auto manufacturers
themselves, who submit reports to the government. Data excludes motorcycles,
diesel trucks and manufacturers selling fewer than 10,000 vehicles in California
during 1999.
The index does not include the following auto manufacturers, who still fair
to offer cretificed dispute resolution programs for their customers in California:
Alfa Romeo, BMW, Daewoo, Daihatsu, Ferrari, Jaguar, Kia, Lexus, Lotus, Mazda,
Mercedes Benz, Mitsubishi, Peugeot, Subaru, Suzuzi, Toyota, Volvo, Yugo.
Certified programs are subject to oversight by the Department of Consumer
Affairs Arbitration Certification Program.
