1999 Lemon Dispute Index

Best to worst automakers that participate in state-certified arbitration programs.

Automaker

# of Disputes Arbitrated

1997 Sales in Units
# of Vehicles sold/
Arbitration Disputes
Saturn
6
28,998
4,833

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Honda/Acura
61
165,641
2,715
Porsche
3
2,662
887
General Motors
379
332,370
877
Nissan/Infiniti
121
87,619
724
Saab
5
2,019
404
Isuzu
26
9,097
350
Volkswagen/Audi
83
25,931
312
Chrysler
571
173,496
304
Ford
845
254,540
301
Hyundai
34
4,969
146
Rolls Royce
1
133
133
AM General
2
158
79
Kia
95
3,757
40
* Sources: California Department of Consumer Affairs, California New Motor Vehicle Board, Polk Inc.

Lemon Index Archive:       2000       1998