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1998 Lemon Dispute Index

Best to worst automakers that participate in state-certified arbitration programs.

Automaker
# of Disputes Arbitrated
1996 Sales in Units
# of Vehicles sold/
Arbitration Disputes
Saturn
2
30,360
15,180
Honda/Acura
95
147,791
1,556
General Motors
290
300,812
1,037
Nissan/Infiniti
94
96,894
1,031
Ford
839
322,492
384
Chrysler
458
174,973
382
Isuzu
27
9,252
343
Volkswagen/Audi
84
24,188
288
Kia
36
8,706
242
Hyundai
56
4,595
82

* Sources: Sales - California Department of Consumer Affairs Arbitration Review Program based on figures from J.D. Power and Associates, "The California Report," January 1997. Numbers of Disputes Arbitrated - Department of Consumer Affairs Arbitration Review Program.

Lemon Index Archive:       2000       1999